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Members Area FAQ's

What do I do if I have forgotten my Username?

To login to the secure Members Area you will need your Username and Password. Your Username is a name of at least 6 alphanumeric characters (letters and numbers), without any spaces. It can be an email address.

If you have forgotten your Username:

  1. Click on the "Get Username?" link which is located under the Member Login area.
  2. Enter the email address that you provided when you registered as a Member in the field provided under the "Retrieve Your Username" heading and click on the "Submit" button. Your Username and a link to login to the Members Area will then password will be sent to your email address.

If when you enter your email address, a message displays that says, "That email address doesn't exist in our database, please try a different one", you will need to enter a different email address. If you discover you have not registered before, you can register as a new Member by simply clicking on the "Sign Up Today!" or  "Join Us Now!" button.

At any time, click on the “My Details” button and update your personal contact details if required.

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What do I do if I have forgotten my Password?

To login to the secure Members Area you will need your Username and Password. Your Password must contain at least 1 numerical digit, alphabetic characters and be between 6 and 16 characters in total.

If you have forgotten your Password:

  1. Click on the "Reset Password" button which is located under the "Forgot Your Password" heading on the Members page.
  2. Enter your Username in the field under the "Reset Your Password" heading and press the "Submit" button. Instructions on how to reset your Password will be sent to the email address associated with your Username.

If when you enter your Username, a message displays that says, “That username doesn't exist, please try another one”, you will need to try again with a different Username or register as a new Member. To do so, simply click on the Sign Up button.

At any time, click on the “My Details” button and update your personal contact details if required.

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How do I update my contact details?

It is critical that you please keep your contact details up to date, so that you keep informed of the latest news and updates, and where you have purchased tickets that will be delivered by mail, you must keep your Delivery Address current.

To update your contact details:

  1. Logon to your secure Members Area using the Username and Password you signed up with.
  2. Click on the “My Details” button and update your personal contact details as required.

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Need further help?

If you have been unable to find what you need in the Frequently-Asked-Questions section, and need further help, please complete an online help request by clicking here.

We endeavour to respond to help requests within 24 hours or the next working day.

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