+61 7 5529 0055 Business made EZ

General FAQ's

General Information

What is your ABN?
ABN: 29 818 538 225

Why are your prices so low? 
Our on-line website has automated our processes to ensure we keep our overheads low and our prices highly competitive. 

Do I get a discount on bulk orders?
As we offer the most competitive wholesale prices in Australia, prices will remain the same with bulk 'off shelf' orders. To receive further discounts on some of our stock lines, click in the 'indent' section to view these highly competitive rates.

Do you have assembly instructions for specific stock?
Yes we do.  Please call or email and we will be happy to provide instructions.

Does EZFurn assemble goods?
Yes, please click on the assembly icon in the shopping cart to arrange assembly.  

If I am after a product not listed, can EZFurn source for me?
Of course, we are able to source furniture pieces globally. If there is a product you wish to purchase that is currently not on our website, send us an email to sales@ezfurn.com.au and we will be happy to discuss your request further.

How do I request a quote?
By emailing us at sales@ezfurn.com.au

Can I reserve goods? If so, what do I have to do?
Send us an email at sales@ezfurn.com.au and we will be happy to discuss your 'reserve goods' request further.

Are you open on weekends?
We operate Monday - Friday from 7am - 4pm.

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Payment and Ordering

What payment methods are accepted?
We thank you for paying either by cheque, EFT, Visa or Mastercard.

Is It Safe To Make Credit Card Payments Online?
EZFurn is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.

The EZFurn website uses SSL Encryption and Protection to ensure our website is safe and secure.

All payments made on the EZFurn website are processed through the DPS Payment Express Gateway which is highly reliable and secure.

If I purchase an EZFurn product, will I be supplied with a Tax Invoice?
In the 'Receipt' section within your shopping transaction, please press the 'email receipt' icon to generate a valid Australian Tax Invoice. If you have lost your invoice, please log and go to 'My Account', then 'My Orders' to locate the order and press the 'email receipt' icon or alternatively email our accounts department at accounts@ezfurn.com.au with your request.
 

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Shipping

How do I calculate the freight shipping costs of what I buy?
It's simple, we offer competitive Australia wide freight shipping services ( Star Track Express or Direct Express ) for all of our products. Simply enter in your shipping address details with your postcode, your preferred form of freight and our site automatically calculates the costs and timeframes for you.

As Australia's fastest growing wholesaler of contract furniture, we continually re-negotiate with our shipping suppliers to secure highly competitive national freight rates. The more we grow, the lower our rates will go, and these savings will be directed back to you.

Are goods insured in transit?
If you are arranging your transport through EZFurn, your goods will be insured in transit door to door.
If you wish to arrange you own transport, EZFurn recommends your freight provider supplies you the appropriate insurance.

If I order goods that are 'on order', how do I know when it will arrive?
We will send you an alert advising you when the 'on order' goods have arrived at our warehouse so you can arrange your preferred freight.

When Will My Order Be Dispatched?
Dispatches occur daily excluding weekends and all public holidays.

How Long Will Delivery Take After Dispatch?
Depending on your preferred shipping service, the following guideline delivery times are expected:

EZ Express Carton

2-4 business days (SE QLD, Central & Nth QLD)

1-3 business days (NSW & ACT)

3-5 business days (VIC & SA)

6-11 business days (WA & NT)

EZ Express Pallet Only ( Forklift Required )

1-3 business days (SE QLD, Sydney & Canberra)

2-4 business days (Melbourne, Central & Nth QLD)

5-11 business days (SA, & WA)

 

 

 

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